This privacy notice tells you what to expect us to do with your personal information.

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Contact details

Unreal Designs
Email: will@unrealdesigns.co.uk

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What information we collect, use, and why

We collect or use the following personal information to provide our services:
    •    Names and contact details
    •    Addresses
    •    Project details and design requirements
    •    Photographs or video recordings (including images or videos of your property)
    •    Records of meetings, communications, and decisions

We also collect or use the following information for dealing with queries, complaints, or claims:
    •    Names and contact details

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Lawful bases and your data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights.

Your rights include:
    •    Right of access – to request copies of your personal information
    •    Right to rectification – to request correction of inaccurate or incomplete data
    •    Right to erasure – to request deletion of your personal information
    •    Right to restriction of processing – to limit how we use your data
    •    Right to object – to object to certain types of processing
    •    Right to data portability – to request transfer of your data
    •    Right to withdraw consent – where consent is the lawful basis

We must respond to requests without undue delay and within one month.

To exercise any of these rights, please contact us using the details above.

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Our lawful bases for using your information

To provide services and goods

We rely on the following lawful bases:
    •    Consent – where you have given clear permission
    •    Contract – where processing is necessary to enter into or carry out a contract with you
    •    Legitimate interests – where processing is necessary for our business and does not override your rights

Our legitimate interests are limited to:
    •    contacting clients
    •    recording and managing project details
    •    visiting a property where necessary to provide an in-person consultation or VR experience

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To deal with queries, complaints, or claims

We rely on:
    •    Consent
    •    Contract
    •    Legitimate interests (as described above)

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Where we get personal information from

We collect personal information directly from you.

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How long we keep information

We retain personal information for up to 2 years after the completion of a project.

This allows us to:
    •    respond to follow-up queries
    •    handle complaints or disputes
    •    meet legal, accounting, or insurance obligations

After this period, personal data is securely deleted or anonymised unless we are legally required to keep it for longer.

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How to complain

If you have concerns about how we use your personal data, please contact us using the details above.

If you remain dissatisfied, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

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Last updated: 17 January 2026